The slow adoption of e-delivery is well known and of concern to most custodians and financial organizations. Pershing LLC ( one of the largest prime brokerage firms is owned by BNY Mellon) joined with Beacon Strategies to conduct the 2013 e-Delivery Survey
Pershing measured this gap by comparing the industry’s current reality to its expectations for e-delivery adoption. On average, survey respondents said they expect 53.1% of investors to enroll in e-delivery of at least one type of communication. Keep in mind that 88% of respondents also indicated that e-delivery is an important initiative. The real e-delivery gap is the difference between the expectation level of 53.1% and actual adoption of e-delivery for different types of communications, as expressed by survey participants.
Investors, advisors and brokerage home offices rely increasingly on technology, and e-delivery is an important component in this strategy with benefits such as convenient anytime, anywhere access. This growing reliance on technology, however, is at odds with levels of adoption that are often less than 20%. See the infographic below.
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